Play-Doh people in a circle holding hands

Social Transport

Access to appropriate forms of transport at times when people and communities need it most was high on the list of issues people felt our Community Planning Partnership needed to address. The impacts on the health and wellbeing of individuals as a result of being unable to access transport are felt acutely by some of the most disadvantaged in our communities.

The Community Planning Partnership have endorsed a strategic, co-ordinated and integrated approach to social/community transport service delivery across the partnership through the development of a Public Social Partnership. This approach involves the third sector earlier and more deeply in the redesign of our social/community transport services.

A Public Social Partnership (PSP) differs from other commissioning approaches in that it starts with the needs to be addressed, not the services available, which can be the driver for other partnerships. A PSP is a commissioning arrangement, not simply a procurement mechanism.

The aim of the Public Social Partnership (PSP) in general terms is to improve the design of transport services delivered on behalf of the Commissioner(s) and to develop the capacity of the social/community transport sector.  This will be achieved by working in partnership to maximise the benefits to the community.

The PSP is a multi-agency partnership between Dumfries and Galloway Council, the South West of Scotland Transport Partnership, NHS Dumfries and Galloway and the Community Transport operators/Third Sector Interface.

The specific aims of this PSP are to develop a genuine and lasting partnership to support the remodeling of the Commissioner(s) services and to build the capacity of the sector to be able to delivery these services in the future by:

  • Understanding the market
  • Increasing capability and capacity
  • Responding to changing demand

In conjunction with Third Sector Dumfries and Galloway, the Dumfries and Galloway PSP is seeking to engage with Third Sector organisations to work within the Public Social Partnership around three work streams:

  • Transport Service Developments
  • Health and Social Care Transport Solutions
  • Capability and capacity building

The initial scoping work has already begun with Third Sector and Public Sector partners through the co-produced “State of the Sector and Improvement Plan” report and the review of the non-emergency patient transport (NEPT) services carried out by Peter Brett Associates on behalf of NHS Dumfries and Galloway. The work to redesign and pilot services will take place over a period of 4years from April 2017 to March 2021.

The Dumfries and Galloway Social Transport PSP is keen to engage with a range of Third Sector organisations in the Dumfries and Galloway that provide community transport services. These organisations have the ability to provide flexible support and innovative transport solutions to our communities.

Across the three work streams we want to engage with a wide range of Third Sector organisations to support two key aims:

  • To ensure the voices of Third Sector organisations are central to planning and delivery of the PSP and
  • To ensure that Third Sector organisations can meaningfully participate in the remodelling and development of innovative, integrated and flexible transport solutions.

Need to Know:

  • If you are selected to work with the core Public Social Partnership Steering Group or the Work-stream Development Groups there will be a level of commitment necessary. Your organisation will be involved directly in the work-streams to redesign social transport services. The Steering Group will meet quarterly and the Development Groups will meet more regularly (every 4 to 6 weeks).

Please note that there are 3 Work-stream Development Groups:

o   Capacity Building Work-steam,

o   Health and Social Care Work-stream

o   Demand responsive Work-stream

  • Third Sector organisations who are selected to be part of the wider consultation group will be invited to attend a regular meeting hosted by Third Sector Dumfries and Galloway every 4-6 months for three hours so that you can be updated on progress within the consultation groups, your views will still influence the redesign of social transport services.

To ensure that the Steering and Work-stream groups are effective, we need to limit the number of representatives on each group.  If you aren’t selected to work within these groups, Third Sector Dumfries and Galloway commits to regularly update you on progress of the project.

If you are interested in being involved in the process, you are invited to complete the Expression of Interest form below (downloadable version also available here) on why you feel you could be a beneficial partner in the redesign of social transport services. (Apologies to some organisations that some of the information requested is a repeat of the questionnaire sent out at the beginning of the year.)

Please return to via email to . Please submit all replies before 1st March 2017.

For further information, please contact the project lead with your query.

  • Sharon Ogilvie –
Organisation Name  
Main office location  
Area covered by services  
Main contact person  
Preferred Level of Involvement Steering Group/Work-stream Development Group(s) / wider briefing group / just keep me informed


Number and location of other facility based locations e.g. list all facilities and support offered to individuals in your area.


Types of services offered and service models used e.g. group hire, community bus, door to door/dial a ride, training, school transport, patient transport, community car scheme, wheels to work, shop mobility.


Number of staff, committee and drivers e.g. 1 administrator, 3 drivers, 4 committee members.
Number of service users e.g. average of 25-30 based on last 12 months


Annual Turnover e.g. cash revenue in £’s.  NB: we use this to ensure a fair balance of small, medium and large suppliers are represented at all levels


Number of years in operation e.g. how long has this organisation existed for


Organisations you currently work with e.g. council, NHS or other organisations you work with
Reason for wanting to join the Dumfries and Galloway PSP e.g. in less than 200 words for each sub point; please describe;

a) where you think social transport faces challenges

b) what models or changes could meet these challenges

c) what your organisation would bring to the design process for new flexible and innovative solutions for social transport


 Access a word copy of the Expression of Interest form here.