Citizens Advice Service launch action plan to help most vulnerable

Dumfries and Galloway Citizens Advice Service has launched an action plan to continue an essential service that focuses and targets those who are most vulnerable in our region.

They are already experiencing higher demand for advice for those that have been made redundant or their hours have been drastically reduced and require advice, support or assistance for amongst other issues, applying for social security, managing rising debts and other employment related issues such as time off for child care.

DAGCAS has a duty of care to clients, its staff, its volunteers and the public in complying with government guidance to help contain the spread of COVID-19.

They have taken the difficult decision to stop all face to face contact with the public from today across all its bureaus and outreach clinics.

They will continue to deliver services in a flexible manner to meet the needs of the most vulnerable our region. They will deliver an essential service that fully focuses its attentions on telephone, webchat and email enquiries.

DAGCAS offers independent, impartial, free advice to people in Dumfries and Galloway. They predict that employment, finance and benefits will be some of the top issues for which people come for help.

People can access the essential services:
• By telephone at 0300 303 4321 (Free from Landlines but from mobile may vary)
• By email, fill out and send the enquiry form on our website at
• Universal Credit Help to Claim service at 0800 023 2581

Phil Stewart, DAGCAS Chief Executive said: “Exceptional times requires exceptional people and Dumfries and Galloway Citizens Advice Service are here to assist those that need us most right now. To ensure that we are available to our clients and communities we are focusing all our efforts on telephone, webchat and email enquires where we can help make a real difference to the most vulnerable in our region during this time of unprecedented challenge.”