Charity sees 10 fold increase in calls from older people in last week

Age Scotland’s helpline is dealing with ten times the number of calls it would normally receive and is scaling up to meet the huge increase in demand from older people seeking information, advice and friendship as Scotland responds to coronavirus.

Scotland captain and Liverpool footballer Andy Robertson has backed Age Scotland in its efforts to support older people during coronavirus, and urges older people needing advice to call the free helpline.

He said: “I’ve got older family members myself so I know what a worrying time this is for them. It can be hard to know where to get good information and advice, or even how to have a friendly chat if you are on your own. This is especially so if you are not online, like half a million over 60s in Scotland.

“I want people to know that Age Scotland is here for them. Their fantastic helpline is offering great support to older people and their families as we all adapt to a new way of life for a while. Please call them on 0800 12 44 222.”

The charity is now operating a ‘virtual call centre’ with advisers working from home to handle the surge in the number of inquiries and ensure that older people across Scotland have access to all the support available. Most of the charity’s staff have now been drafted in and trained to work in the helpline service.

The vast majority of calls from older people and their families have been seeking advice or information about issues related to the COVID-19 pandemic.

Age Scotland website’s comprehensive coronavirus advice pages at have also seen an unprecedented increase in traffic as people seek more information about the virus, the latest advice from the Scottish Government and NHS, practical ways to help older people, staying safe, and how to look after their health and wellbeing

This is available at www.age.scot/coronavirus